At Ralli’s Online Store, we strive to ensure your satisfaction with every purchase. Please review the following guidelines regarding refunds and cancellations:

Refund Policy Overview: Upon final purchase of syrups from Ralli’s Online Store, refunds are generally not provided. However, exceptions may be made in specific circumstances outlined below.

Eligibility for Refund: You are eligible for a refund under the following circumstances:

1. Damaged Product: If you receive a damaged product during transit, you may request a refund via email within 2 days of receiving your order. To register a complaint, please email order@rallisonlinestore.com with the following details:
2. The refund will be processed within 10 working days as per the invoice.
3. Quality Issue: If you encounter quality issues with the product, you may request a refund if at least 90% of the product remains in the bottle, up to 10 months from the date of manufacturing.
4. A complaint cannot be registered if the product is nearing or has reached its expiry date (within 2 months before or after the expiry date).
5. It is advised to consume the product within one month after opening the bottle to ensure quality. So we don’t take up quality issue after one month of the order delivery.

No Refund/Cancellation Cases:

• Refunds will not be provided for any reason other than those mentioned above.
• Once a purchase is finalized, refunds are generally not applicable unless the product meets the criteria outlined in the eligibility section.

Cancellation Policy:

• Orders cannot be canceled once they have been finalized and processed.
• Refunds are not provided for canceled orders.

Contact Us: For any complaints, feedback, or refund requests, please email us at order@rallisonlinestore.com.

We appreciate your understanding of our refund and cancellation policy. Should you have any questions or require further clarification, please do not hesitate to contact us.