Refund policy

Refund, Return & Cancellation Policy – Ralli’s Online Store

Refund Policy Overview

At Ralli’s Online Store, customer satisfaction is important to us. While we do not offer refunds on all purchases, exceptions will be made in specific cases, as outlined below. All refund requests must be submitted within 7 working days of product delivery.

Refund Processing Timeline

Once a refund is approved based on the eligibility criteria mentioned below, the refund will be initiated within 3–5 working days, and the credited amount will reflect in your account within 7–10 working days, depending on your bank or payment provider.

Eligibility for Refund

1. Damaged Product

If your order arrives in a damaged condition, you may request a refund by emailing us within 48 hours (2 days) of delivery. Please provide the following:

  • Order number

  • Product name

  • Your full name

  • Mobile number

  • Description of the issue

  • Clear photos or video of the damaged product

  • Bank details (Bank name, Account number, IFSC code – only if payment was made via bank transfer)

📩 Email: order@rallisonlinestore.com

Once verified, your refund will be approved and credited within 7–10 working days from the date of approval.

2. Quality Issues

You may be eligible for a refund due to quality issues under these conditions:

  • At least 90% of the product must remain unused in the bottle

  • The complaint must be raised within 10 months from the date of manufacturing

Complaints will not be accepted:

  • If the product is within 2 months of expiry or already expired

  • If more than 1 month has passed since opening the bottle or delivery date

❌ No Refund / Cancellation Cases

  • Refunds will not be issued for any reasons other than those mentioned above

  • Orders cannot be cancelled once placed and processed

  • Refunds are not applicable for customer errors, change of mind, or non-qualifying product issues

🚫 Return Policy

Due to the nature of our products (syrups in liquid form), we do not accept returns or exchanges once the product has been dispatched from our warehouse.

  • Returns are not accepted even if the product remains unused, as we cannot resell consumable items once shipped.

  • If a product is damaged or defective upon delivery, please refer to the "Damaged Product" section above to raise a refund request.

By placing an order, you agree to this strict no-return policy in line with health, hygiene, and quality assurance standards.

🛑 Cancellation Policy

All orders are final once placed. Cancellations are not permitted after payment confirmation and order processing.

📞 Contact Us

For any queries, complaints, or refund requests, please contact:

📧 Email: order@rallisonlinestore.com
📞 Phone: +91 9831119944

We aim to respond within 48 hours and resolve all eligible refund cases within 7–10 working days.